Privacy Policy

At Altrui we believe privacy is part of respecting the people who trust the platform. This policy clearly explains what information we collect, what we use it for and how we look after it.

Altrui operates from Argentina and complies with Law 25,326 on the Protection of Personal Data and its complementary regulations.

1. What information we collect

We collect the information needed to run the platform:

• Registration data: name or alias, email address and password (encrypted). If you sign up with Google or Facebook, we receive your name, email and profile picture from that account.
• Usage data: reports you create, messages you send within the platform, and the date and time of your interactions.
• Content you upload: photos and descriptions of what you report (items or pets, lost or found). It is visible to other users according to what you choose to publish. Photos of found-item reports are not published on the public list or on social media: we use them to look for matches, and people with a possible match may see them.
• Technical data: device type, operating system and approximate IP. We use them only to keep the service running and secure.
• Cookies and measurement tools: we use Google Analytics, Google AdSense and the Meta Pixel (Facebook/Instagram) to understand how the site is used, show ads and measure visits to public report pages. These tools may set cookies or similar identifiers on your device.
• Location: the place or area where you lost or found something, and the areas you save to receive alerts. Public reports show the report's area.
• Reports without an account: if you report something you found without signing up, we keep the email you give us. We use it only to send you the private link to manage that report and to tell you about possible matches or messages about it. If you later create an account with that same email, you can add the report to your account.
• Photo metadata: when you upload a photo from the no-account report form, we shrink it on your device and remove its metadata (including GPS location) before sending it.

We do not collect sensitive data (health, religion, sexual orientation, etc.).

2. What we use your information for

We use your information to:

• Give you access to the platform and let you publish or search reports.
• Help users get in touch to reunite what was lost with whoever is looking for it.
• Keep the service secure and working properly.
• Improve the experience over time, based on real use.
• Send you operational messages about your account or your reports (for example, matches and messages). We do not send spam or sell your data.
• Analyze report photos and texts with artificial intelligence tools to moderate content, fill in details from the photo and improve the search for matches.

3. Who we share information with

We do not sell, rent or trade your data. Period.

We may share information only in these cases:

• Providers that help us run the service: hosting and infrastructure (Heroku, Cloudflare), email delivery and maps. They receive only what that function needs and are bound by confidentiality agreements.
• Google and Facebook, if you use their login, who process your data under their own privacy policies.
• OpenAI, which analyzes report photos and texts to moderate content, fill in details from the photo and compare reports.
• Meta (Facebook and Instagram), when you ask for your lost report to be shared on Altrui's accounts or you buy a promotion.
• Mercado Pago, which processes payments for promotions. Altrui does not see or store your card details.
• Competent authorities, if legally required.
• You yourself, when you choose to publish information in the app — that content is visible to other users.

Some of these providers process data outside Argentina (for example, in the United States). We share only what each function needs and choose providers with appropriate security measures.

4. Security

We apply reasonable measures to protect your information: password encryption, secure connections (HTTPS) and restricted access to data.

That said, no online platform is completely invulnerable. We recommend using a strong password and not sharing it with anyone.

5. Your rights

You have the right to:

• Access your data
• Correct it
• Request its deletion
• Ask how we process it

These rights are recognized by Law 25,326. To exercise them, write to us at privacy@altrui.xyz. We reply within a reasonable time, straight to the point.

6. Data retention

We keep your data while your account is active. If you delete it, we erase your personal information and keep only what is needed to meet legal obligations.

Reports made without an account are kept while they remain open. You can close them from your private link or write to us so we delete them along with your email.

7. Updates to this policy

We may update this policy when necessary. The current version will always be published in the app, with the last-updated date visible.

If we make important changes, we will let you know by email.